Privacy Policy
How Frostac Pty Ltd collects, uses, stores, discloses and protects your personal information when we provide energy services to Australian homes and businesses.
Jump to a section
- Our Commitment to Your Privacy
- What Personal Information We Collect
- How We Collect Personal Information
- Why We Collect and Use Personal Information
- Marketing and Future Services
- Who We Share Personal Information With
- Data Storage, Retention and Security
- Access and Correction
- Complaints and Dispute Resolution
- Changes to This Privacy Policy
- Contact Us About Privacy
1. Our Commitment to Your Privacy
Frostac Pty Ltd (“we”, “us” or “our”), trading as Frostac, is committed to protecting your personal information and handling it in a fair, transparent and secure manner.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information when providing solar, battery storage, air conditioning, heat pump, EV charging, monitoring and electrical services to residential and commercial customers in Australia.
We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect personal information including:
- Identity and contactname, phone number, email address and postal address.
- Property and siteinstallation address, roof details, switchboard and electrical infrastructure.
- Energy and meteringelectricity usage data, meter numbers and network connection details.
- System and technicalsystem designs, serial numbers, and inverter and battery data.
- Images and recordssite photos, installation photos, compliance and inspection images.
- Compliance documentselectrical safety certificates, grid connection approvals, rebate documents and warranties.
- Communicationsemails, calls, messages, service requests and support interactions.
We only collect information that is reasonably necessary to deliver our services and meet safety, compliance and regulatory obligations.
3. How We Collect Personal Information
We collect personal information when you:
- Request a quote or submit an enquiry
- Engage us to design, install, inspect or maintain a system
- Communicate with us by phone, email, SMS, WhatsApp or through our website
- Allow site visits, inspections or system monitoring
- Take part in rebate, warranty or compliance processes
We may also receive information from electricity distributors, product manufacturers, metering providers or rebate administrators where required.
4. Why We Collect and Use Personal Information
We collect and use personal information to:
- Provide quotes, designs, installations, inspections and maintenance
- Arrange grid connection, metering and commissioning
- Ensure electrical safety and compliance
- Process rebates, warranties and service claims
- Maintain audit, compliance and safety records
- Communicate with you about your system and services
We do not use personal information for unrelated purposes.
5. Marketing and Future Services
With your optional consent, we may contact you about new or related services such as system upgrades, battery storage, monitoring or maintenance.
- Contact may be by email, phone, SMS or WhatsApp
- Marketing is limited to services relevant to your engagement
- You can opt out at any time
- Declining marketing will not affect your access to services
6. Who We Share Personal Information With
REVIEW: This section was not visible on the Sunright source page, so it has been reconstructed from the recipient types listed in its introduction. Compare it against the original and have a lawyer confirm it.
Where it is needed to deliver your system and meet our obligations, we may share personal information with:
- Network operators (electricity distributors)
- Energy retailers and metering coordinators
- Equipment manufacturers and warranty providers
- Approved subcontractors and electricians
- Government bodies and regulators
- Organisations that administer rebates, incentives and compliance programs
We only share the information each recipient needs for the purpose, and we do not sell personal information. Some of these recipients may use cloud services or store data outside Australia. REVIEW: confirm whether Frostac or its providers store data overseas, and name the countries if so.
7. Data Storage, Retention and Security
Personal information is stored in secure electronic systems with controlled access.
We retain personal information only as long as reasonably necessary to:
- Meet safety, compliance and regulatory obligations
- Support warranties, audits and dispute resolution
- Comply with legal record-keeping requirements
8. Access and Correction
You may request access to, or correction of, personal information we hold about you. We will address requests within a reasonable timeframe.
To make a request, contact us at sales@frostac.com.au.
9. Complaints and Dispute Resolution
If you have concerns about how your personal information has been handled, please contact us directly. We will endeavour to resolve your concern promptly.
If the matter remains unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
10. Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes in our business practices or legal obligations. The current version will always be available on our website.
We encourage you to review this policy periodically. See also our Terms and Conditions.
Contact Us About Privacy
- sales@frostac.com.au
- Phone
- 0476 101 6520423 986 654 Electrical
- Post
- Frostac Pty Ltd
Level 45, 680 George Street
Sydney NSW 2000