Terms and Conditions

• Nothing in this Contract excludes or limits any rights under the Australian Consumer Law (ACL).
• Where a remedy is required under the ACL, we may elect (to the extent permitted by law) to repair, replace or resupply the goods or services.

10-business-day cooling-off period. For contracts started through unsolicited consumer channels (such as door-to-door or telemarketing), you have a mandatory 10-business-day cooling-off period under the ACL. Your deposit is 100% refundable during this window. Read more about your rights on the ACCC consumer guarantees page.

All performance, savings, payback, export and rebate figures are estimates only. We do not guarantee system output, bill reductions, export capability or feed-in tariff availability.

• Electricity retailers may change tariffs after installation. You must confirm suitability with your retailer.

Existing feed-in tariff warning. If you are adding panels to, upgrading or fully replacing an existing solar configuration, your current feed-in tariff arrangement may be modified or permanently terminated by your retailer. We accept no liability for changes to existing feed-in tariff entitlements.

Additional cabling is chargeable. You authorise us to determine the installation method, including conduit, cutting concrete or trenching. We will give written notice of additional costs.

If you are not present, the installer's decision on cable routing is final. Re-routing is chargeable.

• You assign all rights in STCs and other certificates (including VEECs and PRCs) to us.
• Incentives may be delayed, reduced, withdrawn or not implemented, and this is not a breach.

If a proposed rebate (including federal battery rebates) is not implemented or is varied, you must pay the rebated amount.

• Tile roofstile breakage is normal during installation. You must provide spare tiles. One complimentary return visit is provided if tiles are supplied within 30 days. Failure to supply tiles releases us from liability (including water ingress).
• Metal roofsminor dents and scratches are normal and are not defects.

• Backup functionality is not included unless stated.
• Appliances that exceed inverter capacity will not operate during outages.
• Only essential circuits are recommended.

Insisting on additional circuits voids performance liability.

The workmanship warranty is void if:

• The system is modified or relocated without authorisation
• Additional or non-approved batteries are connected
• Lead-acid batteries are added
• Safety instructions are breached
• Monitoring or internet connectivity is disabled

• Installation dates are targets only.
• Battery installations may be delayed due to limited availability of SAA-accredited installers.

No liability applies for delays.

You indemnify us against loss arising from:

• Breach of this Contract
• Misuse or modification
• Failure to follow safety instructions

Accrued rights survive termination of this Contract.

We collect, use and disclose personal information in accordance with the Privacy Act 1988 (Cth). You consent to us collecting, holding, using and disclosing your personal information for:

• Performing this Contract
• Installation, monitoring and servicing
• Rebates, STCs and certificates
• Regulatory and compliance purposes
• Internal business operations

Information may be disclosed to installers, manufacturers, DNSPs, regulators, rebate bodies, insurers and professional advisers. Monitoring data may be collected through third-party platforms.

You consent to receiving marketing communications relating to the System. You may opt out at any time. Our Privacy Policy explains how we handle your information.

Anchor id: website-claims. Page copy marked with an asterisk (*) is subject to this section. This section is Frostac's own drafting, not adapted from the source text, and must be reviewed by a lawyer.

24.1 Prices and price ranges. Prices and price ranges on the website are indicative market ranges, usually shown after rebates. They are not an offer.

The price that applies is the price in your written Quote, which is set after a site assessment and depends on your roof, switchboard, supply, network requirements, products chosen and the date of installation. Prices may change without notice until a Quote is accepted.

24.2 Rebates and certificates. Rebate and certificate amounts shown assume a certificate price of $38, the factors and tiers in force on the date shown and your eligibility. Government programs can change, close or be varied, and the amount depends on the date of installation. Clause 8 applies. We do not guarantee that any rebate will apply.

24.3 Savings, output and payback. Statements about savings, bill reductions, solar output, battery value and payback are estimates only. They depend on assumptions such as location, roof orientation and shading, household or site usage, tariffs, feed-in rates, battery efficiency and weather. Actual results will differ. Clause 4 applies. Worked examples are illustrations, not predictions.

24.4 Product performance and backup. Efficiency, energy-saving and performance statements, including those that say "up to", compare a product with the alternative described and rely on manufacturer data and normal use.

Battery capacity is usable capacity unless stated. Backup operation covers only the circuits configured for backup and is limited by battery capacity, inverter output and switchboard configuration. Clauses 12 and 13 apply.

24.5 Timeframes and availability. Installation times, lead times and approval times are estimates. Clause 16 applies. Stock, accredited installer availability and network approval can change them.

24.6 Commercial and NSW incentives. Business and commercial incentives, including the NSW Peak Demand Reduction Scheme, apply only to eligible NSW sites and eligible equipment, must be created by an Accredited Certificate Provider, and are limited to one incentive per site where the scheme says so.

Values depend on battery size, location, whether solar is paired and the market price of certificates, and may be reduced or withdrawn.

24.7 Free assessments and offers. A free assessment or free quote is available only within our service area and for eligible properties and sites. We may decline or limit an offer, and an offer ends on the date stated or when withdrawn.

24.8 Rebates handled for you. Where we say we claim or handle rebates, you assign the certificates to us under clause 8 and the price shown relies on that assignment. If a rebate is not available or is reduced, clause 8 applies and you pay the difference.

24.9 Third-party information. Links to government and industry websites are provided for general information, are not advice and may change. We do not control that content.

24.10 Order of precedence. If the website and your Quote differ, the Quote prevails. Nothing in this section limits your rights under the Australian Consumer Law.